Website Privacy Notice

1. Overview

Excellerate Foundation ("Excellerate," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our websites, online services, applications, and programs.

This Privacy Notice explains how we collect, use, disclose, and protect your information when you visit or interact with Excellerate Foundation websites, submit information through our online services, or participate in our programs.

This Privacy Notice applies to all websites, online services, forms, applications, and digital platforms owned or operated by Excellerate Foundation, including but not limited to:

• Excellerate Foundation
• Hark
• Upskill
• Excellerate Housing
• Any future programs, websites, or online services operated by Excellerate Foundation unless a separate privacy notice is provided.

By using our websites or submitting information through our online services, you acknowledge that you have read this Privacy Notice.

2. Information We Collect

Depending on the services requested, forms completed, or programs in which you participate, we may collect information including:

• Name
• Mailing address
• Email address
• Telephone number
• Date of birth
• Demographic information
• Household information
• Employment information
• Income and financial information, including banking details when required for program participation, payment processing, or other authorized organizational purposes.
• Education information, including enrollment information, class schedules, transcripts, certifications, credentials, and other education or training records
• Housing information
• Transportation information
• Program participation information
• Referral information
• Communications with Excellerate Foundation
• Survey responses
• Documents submitted through our websites or applications
• Information voluntarily provided through forms, applications, surveys, or other online services

Providing certain information may be voluntary; however, failure to provide requested information may limit our ability to determine eligibility, provide services, process applications, or administer programs.

3. How We Use Your Information

Excellerate Foundation uses the information collected to:

• Respond to requests for information or assistance.
• Determine eligibility for services or programs.
• Provide case management and support services.
• Coordinate referrals and community resources.
• Process applications and supporting documentation.
• Administer programs and services.
• Communicate with Applicants, Clients, Participants, partner organizations, and service providers.
• Schedule appointments, meetings, workshops, classes, and other program activities.
• Evaluate program effectiveness and organizational performance.
• Meet contractual, grant, funding, reporting, auditing, accreditation, and legal requirements.
• Improve our programs, services, and websites.
• Protect the security and integrity of our systems.
• Carry out other legitimate organizational purposes.

4. Text Messages and Email Communications

If you provide your telephone number or email address, Excellerate Foundation may communicate with you regarding:

• Program applications
• Appointment reminders
• Requests for additional documentation
• Case management
• Program updates
• Service notifications
• Event information
• Client satisfaction surveys
• Educational opportunities
• Other communications related to our programs and services

Clients may provide explicit consent to receive text messages and/or email communications through our online portals, electronic intake forms, written consent forms, or as otherwise required by law.

Message frequency varies. Message and data rates may apply to text messages.

Opting out of certain communications may limit our ability to provide services or communicate important information regarding your participation in our programs.

5. How We Share Information

Excellerate Foundation does not sell personal information.

We may share information with:

• Service providers performing services on our behalf.
• Community partners involved in providing requested services.
• Funding agencies and grant administrators when required.
• Government agencies when required by law.
• Professional advisors, including legal counsel, accountants, and auditors.
• Technology providers supporting our operations.
• Arkansas State Health Alliance for Records Exchange (ARShare), when you have not opted out of this information sharing, as described in the applicable consent.
• Other parties when authorized by you or permitted by applicable law.

Excellerate Foundation requires third-party service providers receiving personal information on our behalf to protect the information and use it only for authorized purposes.

6. Cookies and Website Technologies

Our websites may use cookies and similar technologies to:

• Operate and maintain website functionality.
• Remember user preferences.
• Improve website performance.
• Analyze website traffic and usage.
• Enhance the user experience.

Our websites do not currently respond to "Do Not Track" (DNT) signals sent by web browsers.

Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

7. Third-Party Websites and Services

Our websites may contain links to third-party websites or utilize third-party services.

Excellerate Foundation is not responsible for the privacy, security, or content of third-party websites or services. However, this disclaimer does not supersede any specific legal or contractual obligations that Excellerate Foundation may have regarding the privacy and security of data.

We encourage you to review the privacy practices of any third-party websites you visit.

8. Information Security

Excellerate Foundation uses reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction.

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through the internet.

9. Your Privacy Choices

You may:

• Request correction of information you believe is inaccurate or incomplete.
• Ask questions regarding our privacy practices.
• Submit a privacy concern or complaint.
• Opt out of non-essential communications where applicable.

Requests may be subject to applicable law, contractual obligations, operational requirements, or other legal limitations.

10. Information About Children

Some Excellerate Foundation programs may require information about an Applicant's, Client's, or Participant's child or dependent in order to administer programs, determine eligibility, provide services, evaluate program outcomes, or fulfill contractual, grant, reporting, or legal requirements.

Information collected about a child or dependent may include, but is not limited to:

• Name
• Date of birth
• Educational information
• School enrollment information
• Other information reasonably necessary to administer, evaluate, or improve Excellerate Foundation programs and services

Information about children is collected only when necessary to support the administration or evaluation of an Excellerate Foundation program and is used solely for legitimate organizational purposes.

Excellerate Foundation does not knowingly collect personal information directly from children through its websites unless the information is submitted by a parent, legal guardian, authorized representative, or other individual authorized to provide the information, including information provided by clients to Excellerate staff or representatives for input into our systems, or as otherwise permitted by applicable law.

If you believe information about a child has been submitted in error or without appropriate authorization, please contact the Privacy Officer using the contact information provided below so the matter may be reviewed.

11. Changes to This Privacy Notice

Excellerate Foundation may update this Privacy Notice from time to time to reflect changes in our operations, legal requirements, technologies, or privacy practices.

When changes are made, the updated Privacy Notice will be posted on this website with a revised Effective Date.

Your continued use of our websites after the revised Privacy Notice becomes effective constitutes your acknowledgment of the updated Privacy Notice.

12. Contact Us

If you have questions regarding this Privacy Notice or Excellerate Foundation's privacy practices, please contact: